FAQs

Stay in the bay, Click & Collect:

If I chose 'Stay in the bay- Click & Collect' but i change my mind and i want to come in store and then collect, can I?

Of course you can, just notify one of our friendly staff so they can gather your order.

Car Seat FAQ's

Is it a legal requirement for my car seat to be professionally installed?

Although it isn't legally required, it is highly encouraged. Car seats are an important safety device and should be taken extremely seriously. Your child's chances of survival in a collision are impacted by how well your car seat is installed and used. The goal of a professional installation is to best educate you so you can confidently and correctly travel with your child. Sometimes a second set of eyes from someone with years of experience is helpful for troubleshooting any possible issues.

Can I bring a 'second-hand' or 'pre-loved' car seat for installation?

Yes of course you can! Before installation, a thorough inspection will be done. This is to ensure all parts are intact and in correct working order. The only reason your appointment would be terminated is if the car seat was damaged or unfit for use.

Can you install my 6 month old's car seat forward facing?

Although legally a child aged 6 months could be forward facing... Legally they MUST also meet the requirements stipulated by the manufacturer (this includes height marker's). It is also strongly recommend to keep your child rearward facing for as long as possible to protect their spine (at least 2 years but closer to 4 if possible).

What if I forget something after my appointment or I have a question?

It's so simple... Call! No question is ever silly and we all need support sometimes. Phone or Message Alisha: 0406 398 063

Will I be provided documentation of this service?

Yes, through the power of technology, every detail of your installation (including photos) will be sent directly to your nominated email address immediately after completion.